As of the time of writing – November 9am on November 10th, a full 36 hours later – Scrivener 3.1.1 is still sitting “in review” with Apple. My hope, therefore, was that the fix would be available on the Mac App Store within a matter of hours. I then requested an expedited review from Apple – Apple allows developers to request an expedited review in extenuating circumstances such as this – which was duly granted. I submitted the 3.1.1 bug fix to the Mac App Store on Thursday, 8th November, around 9pm GMT, moments after releasing the patch on our site. All you can do is submit it for review and then hope that Apple processes it swiftly. The Mac App Store review process means that there is no way to push out a critical bug fix with any speed. That’s the story for users who bought from us direct, at least – our Mac App Store customers aren’t so lucky. As a result, only a handful of users ever saw the crash, and those that did had a fix in their hands within the hour. I immediately pulled the automatic updater so that no more users would be prompted to download 3.1, and within an hour of the problem becoming apparent, I had updated the version on our site to 3.1.1, which fixed the issue. Within half an hour of releasing 3.1, we had received a handful of crash reports all pointing to the same issue. The most important thing when something like this slips through the net is to get a fix out immediately to ensure that very few users are affected. And this is exactly what we did. Seeing as this is November, arguably the time of year that Scrivener sees the most usage due to National Novel Writing Month, the impact could have been catastrophic. It seems that the 3.1 release of the Mac version of Scrivener contained a serious glitch that would crash the software. Instead, the latest version will show up directly on the Literature and Latte website, with the Mac App store getting a release after the devs can be certain there are no software-breaking bugs to worry about. Literature and Latte, the company and developer behind Scrivener, announced today that going forward the newest Mac iterations of their software will no longer be pushed directly to the Mac App store.
0 Comments
Leave a Reply. |